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Best Price Guarantee
Best Price Guarantee

Shipping and Returns

Shipping Policy 

SHIPPING WITHIN AUSTRALIA

    • All orders will be dispatched from our Melbourne warehouses.
    • $9.99 flat rate standard shipping for all orders under $99, excluding furniture and bulky items
    • Free Standard Shipping for all orders over $99, excluding furniture and bulky items.
    • Express Shipping surcharge is $10. Express Shipping currently is not available to furniture and bulky items and WA/Northern Territory.
    • FURNITURE and BULKY ITEMS may include additional shipping fee. Please see shipping options at the checkout.
    • Pre-Order:If an order includes pre-order items, the entire order will be shipped together when the pre-order items come in stock.
    • Same day dispatch cut off time: 10am on business days.
    • Orders after 10am will be dispatched on next business day
    • Same day dispatch may not apply during sale events. 
    • The above dispatch timeframe is only applied to in stock items after full payment is received.
    • Express Shipping orders will be shipped via Australia Post Express Post or Startrack with a tracking number.
    • Standard Shipping orders will be shipped via Australia Post or other couriers with a tracking number. 
    • Once the order is dispatched, please allow:
      • 2 - 3 business days (Express)
      • 3 - 5 business days (Standard)
      • 3 - 5 business days (Express)
      • 5 - 8 business days (Standard)
      • 5 - 7 business days (Express)
      • 7 - 10 business days (Standard)
      • Metro:
      • Regional:
      • Remote:

    * Please note that the above estimations are only for reference, and delays are out of our control and expected during the current situation. We are unable to guarantee delivery timeframes.

    SHIPPING OUTSIDE AUSTRALIA

    For shipping internationally, you will be liable for all import duties, customs on orders where applicable. Our prices and shipping rates do not include the charges of these duties or customs. We will not accept returns or provide any refunds for duties or customs.

    The postage and available couriers for international destinations will be automatically displayed at checkout depending on the international address and parcel weight. If you are unable to see available couriers, please feel free to contact us and we are more than happy to check any possible shipping solutions. 

    Please note, bulky items are currently not available for international shipping. Please contact us if you'd like to ship the bulky items internationally.

    30-Day Return Promise

    RETURN ELIGIBILITY

    You may return your item within 30 days of purchase if:

    • The item is unopened and in its original, undamaged packaging

    • You can provide a valid proof of purchase

    • Any gift-with-purchase (GWP) items received with the order are also returned

    We are unable to accept Change of Mind returns for:

    • Clearance, or seconds items

    • Gift cards

    Reward points earned from returned items will be reversed.

    RETURN SHIPPING

    To return your product, please contact us at info@toypark.com.au or via the Contact Us form to request information for return address.

    • Customers are responsible for change of mind return postage costs.
    • We recommend using a trackable delivery service. Toypark is not responsible for returns lost in transit.

    REFUNDS

    • Refunds will be processed to the original payment method

    • Processing may take up to 3–5 business days after the returned item is received and approved

    • Original shipping costs are non-refundable

    • If free shipping was applied to your original order, but your return reduces the order value below the free shipping threshold, the refund will be adjusted

    There are certain situations where only partial refunds are granted: (if applicable)
    * Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
    * Any item that is returned more than 30 days after purchase


    EXCHANGES

    We only replace items if they are defective or damaged. If you need to exchange it for the other item, send us an email at info@toypark.com.au or via Contact Us form.

    GIFTS

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

    Gift returns are treated as Change of Mind returns and must meet the same conditions

    Need assistance?
    Contact our friendly support team at info@toypark.com.au — we’re here to help!

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